Effective Date: 21 August 2026
1. Introduction
This Return & Refund Policy applies to digital programs and services offered through the Sweaty Soldier website.
Sweaty Soldier is a fitness, wellness, education, and coaching brand operated by Khushboo Patani Security Agency, a proprietorship owned by Khushboo Patani.
All programs and services currently offered through the Sweaty Soldier website are delivered digitally unless expressly stated otherwise on a specific product or service page.
2. Business & Contact Information
Legal/Trade Name: Khushboo Patani Security Agency
Proprietor: Khushboo Patani
Brand: Sweaty Soldier
Mobile: +91 94190 88753
Email: help@sweatysoldier.com
Website: www.sweatysoldier.com
3. Nature of Digital Products
Sweaty Soldier provides online fitness, wellness, educational, coaching, and personal-development programs through digital platforms.
Once access to digital content has been provided, the service is considered delivered to the extent that the customer has accessed or used the relevant content.
Because digital content cannot generally be returned in the same way as a physical product, refund requests are assessed according to the terms below.
4. Refund Request Window
Customers may submit a refund request within 7 calendar days from the date of successful purchase.
Refund requests received after the 7-day period will generally not be considered, except where required by applicable law or in exceptional circumstances at our reasonable discretion.
5. Eligible Refund Circumstances
A refund may be considered in the following circumstances:
- The customer was charged more than once for the same purchase.
- An incorrect payment was processed due to a technical error.
- The customer was unable to access the purchased digital program because of a technical issue attributable to Sweaty Soldier, and the issue could not be resolved within a reasonable period.
The customer submits a refund request within the 7-day refund window and has not substantially accessed, viewed, downloaded, or consumed the purchased digital program content.
6. Non-Refundable Circumstances
Refunds will generally not be granted where:
- The customer has substantially accessed, viewed, downloaded, or consumed the digital program content.
- The customer has completed or used a significant portion of the program.
- The refund request is based solely on a change of mind after substantial access to the digital content.
- The customer is unable to participate because of personal circumstances that are not caused by Sweaty Soldier.
- The customer does not achieve a particular fitness, weight-loss, inch-loss, or wellness result, as individual results vary and are not guaranteed.
- The refund request is submitted after the 7-day refund request window, except where required by applicable law.
7. How to Request a Refund
To request a refund, please email: help@sweatysoldier.com
Please include:
Providing complete information helps us review the request promptly.
- Full name
- Email address used for the purchase
- Mobile number
- Order or transaction reference, if available
- Date of purchase
- Reason for the refund request
8. Refund Review
Refund requests are generally reviewed within 3–5 business days after receiving all necessary information.
We may contact the customer if additional information is required to assess the request.
Approval of a refund is based on this policy, the circumstances of the purchase, and applicable law.
9. Refund Mode
If a refund is approved, it will be issued only to the original payment method used to make the purchase.
Refunds will not ordinarily be issued to a different bank account, card, wallet, or payment method.
10. Refund Processing Time
Once a refund is approved, Sweaty Soldier will initiate the refund within 7–10 business days.
The time taken for the refunded amount to appear in the customer’s account may vary depending on the customer’s bank, card issuer, payment provider, or other financial institution.
11. Partial Refunds
Where appropriate and where permitted by applicable law, Sweaty Soldier may consider a partial refund if only part of a service was unavailable because of an issue attributable to Sweaty Soldier.
Any such decision will depend on the circumstances of the case.
12. Chargebacks and Payment Disputes
Customers are encouraged to contact us at help@sweatysoldier.com before initiating a chargeback or payment dispute so that we can attempt to resolve the issue directly.
Nothing in this section limits any rights available to customers under applicable law.
13. Changes to This Policy
Sweaty Soldier may update this Return & Refund Policy from time to time to reflect changes in its programs, services, business practices, or applicable legal requirements.
Any updated version will be published on the website with a revised effective date.
14. Contact Us
For questions regarding this Return & Refund Policy or to submit a refund request, please contact:
Khushboo Patani Security Agency
Proprietor: Khushboo Patani
Mobile: +91 94190 88753
Email: help@sweatysoldier.com